Shipping policy
Preparation and delivery time
Our order cutoff is 2:00 pm Eastern Time (Montréal), Monday–Friday. Orders received after the cutoff or on a non-business day begin processing the next business day.
Order preparation takes 1–2 business days before dispatch. Estimated shipping time is 5–8 business days after dispatch. Allow approximately 6–10 business days total for preparation and transit. Business days are Monday–Friday, excluding Canadian public holidays. Parcels ship from Montréal, Quebec, Canada. Customs clearance, local holidays and carrier disruptions can cause delays.
Where we ship
We ship to Canada, the United States, the United Kingdom and all 27 European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Currency and shipping rates
All product prices, shipping charges and checkout payments are in United States dollars (USD). Your bank or payment provider may apply its own conversion charges if your payment account uses another currency.
For orders below USD $100 after discounts, before tax:
- Canada and United States: flat-rate standard shipping is USD $14.95.
- International destinations: flat-rate standard shipping is USD $19.95, including the United Kingdom and all European Union countries where we accept orders.
Free standard shipping on orders of USD $100 or more after discounts, before tax, to every available delivery destination. There are no parcel-weight tiers for these standard rates. Available delivery destinations are confirmed at checkout.
Tracking and delays
We email shipping confirmation and tracking details when your order ships. Please allow up to 48 hours for tracking to become active. If you have not received your order within 10 business days of dispatch, contact info@veridermis.com with your name and order number.
Taxes and import charges
Taxes and shipping charges collected by our store are shown before payment. International orders may incur customs duties, import taxes or carrier clearance charges payable by the recipient and not included in our product or shipping price.
30-day money-back guarantee
For orders placed from October 13, 2026, skincare purchased directly from veridermis.com is covered by our 30-day money-back guarantee. Contact us within 30 calendar days of delivery. Opened or tried skincare is eligible, and returns are required. For satisfaction-guarantee returns, customers arrange the return shipment and pay the return postage. This does not limit your rights for faulty, damaged or incorrectly supplied goods, or any applicable statutory rights. Please contact us before sending products back. See our 30-day money-back guarantee and refund policy for eligibility, refund amounts and processing details. Your statutory rights remain unaffected.
Delivery issues
If your parcel arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and photos of the product and packaging. If tracking says delivered but the parcel is missing, check with neighbors or building management and contact us for help. See our return and refund policy for the full process and your applicable rights.
Contact Veridermis
Email: info@veridermis.com
Phone: 1-866-986-7383
Veridermis is operated by Ddar LLC.
Registered business address: 30 N Gould St STE R, Sheridan, WY 82801, United States
Support hours: Monday–Friday, 9:00 am–6:00 pm Eastern Time (Montréal).